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FAQs

  1. When does my subscription start from?
  2. You say you'll add new content 'regularly' to the site. But how often exactly?
  3. What if I want to cancel my ongoing monthly subscription?
  4. How old do you have to be to subscribe to the site?
  5. What's the minimum technical requirement needed on my computer to watch the videos?
  6. Can I download the videos or testimony?
  7. How can I find out what's coming up on the site?
  8. I've spotted a mistake on the site!
  9. Why do I occasionally have a problem watching the videos?
  • Q) When does my subscription start from?
    A) Your subscription starts from the acceptance of your payment by RBS Worldpay.
  • Q) You say you'll add new content 'regularly' to the site. But how often exactly?
    A) Laurence Rees aims to write a new blog every week or so, and there will be a new subscriber piece of content - a new video or audio testimony - every month or six weeks.
  • Q) What if I want to cancel my ongoing monthly subscription?
    A) You can cancel anytime you like after payment. Just go to the My Account section of the site - click on the link on the top right of the page - and press the cancel button. You will still have access to the site for the rest of the time you have already paid for. But if you want to subscribe again after that you’ll have to pay £5.95 for the first month as a new subscriber - £2.95 thereafter.
  • Q) How old do you have to be to subscribe to the site?
    A) The content of the site is only suitable for people aged 13 and over. And only someone aged 18 or over is permitted to purchase a subscription.
  • Q) What’s the minimum technical requirement needed on my computer to watch the videos?
    A) If you can watch the sample video of D-Day and the promotional video (both available to non-subscribers via the home page) then you should be able to watch the subscription material.
  • Q) Can I download the videos or testimony?
    A) No, you aren’t allowed to download the videos or audio testimony. But you can cut and paste the text - but only for your own personal private use, not for commercial or business use.
  • Q) How can I find out what’s coming up on the site?
    A) Every month or so Laurence Rees will mention in his blog what is coming up soon on the site.
  • Q) I’ve spotted a mistake on the site!
    A) With such a huge amount of content - almost 400,000 words, plus the videos and audio material - it’s all but inevitable that small errors creep in. But the great thing about the web is that the content can be corrected asap. So if you spot an error of fact (and are motivated purely by altruism!) do please get in touch in our contact page.
  • Q) Why do I occasionally have a problem watching the videos?
    A) Broadband or wireless or other internet connections vary in capacity and delivery so widely. The same internet connection can sometimes vary during the day depending on external usage and other factors beyond the control of this website.As a result we have provided the video content in three levels of quality. If you have a problem with video streaming at one level then try re-starting the video at a lower level.

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Laurence Rees

Laurence Rees

Laurence Rees interview

Read a candid interview with Laurence Rees in which he talks about his experience meeting Nazi perpetrators and gives more background on WW2History.com.

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